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How We Cut AI Customer Service Costs by 1000x with BYOK Architecture

This story is from 2026-10-27. It is preserved in the archive; the latest stories are on the live feed.

When we built EzyshopAI, an AI customer service tool for independent ecommerce sellers, we started with the standard SaaS playbook: platform-managed AI, pay-per-use pricing. It took us about two weeks to realize this model was broken. Here's why, and how we rebuilt the entire billing architecture a…

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  1. 2026-10-27 06:50 · DEV Community — AI
    How We Cut AI Customer Service Costs by 1000x with BYOK Architecture

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