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How we keep IC and card numbers away from the AI in a support chat

Customers paste their IC number into WhatsApp without being asked. They send a card number to ask about a refund and a bank account to ask about a payout. If an AI answers that chat, the question isn't whether sensitive numbers will arrive. It's what the model receives when they do. This is how we…

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  1. 2026-11-12 16:07 · DEV Community — AI
    How we keep IC and card numbers away from the AI in a support chat

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