How we taught an AI colleague to handle customer questions (and where we drew the line)
This story is from 2026-10-11. It is preserved in the archive; the latest stories are on the live feed.
Most teams that try AI in customer contact start with the wrong question. They ask "can the AI answer this?" instead of "should the AI answer this on its own?" We build managed AI colleagues for small and mid-sized companies. After running these setups in production, here is what actually matters.…
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- 2026-10-11 11:13 · DEV Community — AI
How we taught an AI colleague to handle customer questions (and where we drew the line)