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How we took a SaaS AI assistant from 30 second answers to under 3, across 40,000 PDFs

This story is from 2026-09-18. It is preserved in the archive; the latest stories are on the live feed.

The client is a SaaS company in the US automotive space. I will keep them anonymous, but the shape of the problem will be familiar to anyone who added an AI assistant to a product in the first wave. They had done it early, and they had done it seriously: the assistant was meant to help customers fi…

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  1. 2026-09-18 13:56 · DEV Community — AI
    How we took a SaaS AI assistant from 30 second answers to under 3, across 40,000 PDFs

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