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Human Handoff for Website AI Chatbots: A Spec You Can Actually Build From

Most website chatbot projects spend weeks on the model, the prompt and the knowledge base, then bolt on "talk to a human" in the last sprint. That's backwards. For a business site, the handoff is where leads are won or lost: the visitor who asks something the bot can't answer is usually the one wit…

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  1. 2026-11-11 07:38 · DEV Community — AI
    Human Handoff for Website AI Chatbots: A Spec You Can Actually Build From

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