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I Built a Customer Portal Before the Customer Asked for One

This story is from 2026-10-06. It is preserved in the archive; the latest stories are on the live feed.

The customer was still sending us information through email. Every update meant another thread, another attachment, another person copying something into our internal system. During a call, I mentioned that we could probably make the process easier. They said, “Honestly, email is fine.” I wasn't co…

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  1. 2026-10-06 05:27 · DEV Community — AI
    I Built a Customer Portal Before the Customer Asked for One

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