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I Built a Feedback Tool. Then I Realized Customer Support Was the Bigger Problem

This story is from 2026-10-15. It is preserved in the archive; the latest stories are on the live feed.

When I started building FeedLog, I thought I had a pretty straightforward idea: give small SaaS teams a better way to collect user feedback. The first version focused on feedback boards, feature requests, public roadmaps, and changelogs. Nothing particularly complicated. Just a place where users co…

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  1. 2026-10-15 09:23 · DEV Community — AI
    I Built a Feedback Tool. Then I Realized Customer Support Was the Bigger Problem

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