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I built a site chatbot that isn't allowed to make things up

This story is from 2026-10-16. It is preserved in the archive; the latest stories are on the live feed.

In 2024 a tribunal in Canada made Air Canada honor what its website chatbot had told a customer about refunds. The airline argued the bot was responsible for its own words. The tribunal said the company is responsible for everything on its site, chatbot included. For a small business that is the re…

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  1. 2026-10-16 07:07 · DEV Community — AI
    I built a site chatbot that isn't allowed to make things up

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