I Built a Support Agent That Remembers Customers Between Chats
This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.
A support agent can give the right answer and still make a customer repeat themselves. I built this system around a simple idea: use long-term memory to carry useful context between conversations, but never let memory outrank the account data that determines what is actually true. The Context Probl…
Read the full story at DEV Community — AI ↗
Timeline · 1 report
- 2026-09-29 16:05 · DEV Community — AI
I Built a Support Agent That Remembers Customers Between Chats