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I Built a Support Agent That Remembers What Failed

This story is from 2026-09-30. It is preserved in the archive; the latest stories are on the live feed.

We Built a Support Agent That Remembers What Failed A support agent can answer a question perfectly and still be frustrating to use. The problem starts when the customer comes back. They have already explained the device, described the issue, restarted something, tried another fix, and reported wha…

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  1. 2026-09-30 02:23 · DEV Community — AI
    I Built a Support Agent That Remembers What Failed

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