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I Built a Support-to-Engineering Pipeline with 3 AI Agents and 2 Human Approvals on Switch

Every software company loses days at the same hand-off. A customer writes "I think I was overcharged." Support can't tell if it's a bug, so they paste it into an engineering channel. Engineering asks for the order details again, someone eventually reproduces it, fixes it, gets it reviewed and merge…

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  1. 2026-11-07 09:20 · DEV Community — AI
    I Built a Support-to-Engineering Pipeline with 3 AI Agents and 2 Human Approvals on Switch

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