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I Built an AI Agent That Worked in the Demo and Failed on Its First Real User

The demo went perfectly. Stakeholders nodded, someone called it magic, and we released the agent to a small group of real users the following Monday. Within an hour, it had issued a refund against the wrong order, called the same tool eleven times in a row, and replied to a customer in a language t…

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  1. 2026-11-02 07:19 · DEV Community — AI
    I Built an AI Agent That Worked in the Demo and Failed on Its First Real User

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