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I Built an AI Pipeline That Reads Support Emails and Drafts Replies (Here's What Actually Broke, and the Math on Whether It's Worth It)

This story is from 2026-09-19. It is preserved in the archive; the latest stories are on the live feed.

I run a one-person dev shop, and I keep hearing the same complaint from small business owners: answering customer support emails eats hours every day, especially when half the questions are variations of the same five things. So I built a small pipeline: Gmail → Claude API classification → Slack no…

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  1. 2026-09-19 06:01 · DEV Community — AI
    I Built an AI Pipeline That Reads Support Emails and Drafts Replies (Here's What Actually Broke, and the Math on Whether It's Worth It)

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