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I Built an AI Support Agent That Never Repeats a Failed Fix Using Hindsight

This story is from 2026-11-07. It is preserved in the archive; the latest stories are on the live feed.

ResolveIQ is a support workflow built around that distinction. It combines ordinary operational records in PostgreSQL, a language model for drafting replies, and Hindsight for customer-level memory across conversations. The through-line is simple: a proposed fix is not a resolution. We need to know…

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  1. 2026-11-07 09:31 · DEV Community — AI
    I Built an AI Support Agent That Never Repeats a Failed Fix Using Hindsight

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