AINewsnow

I Built TicketTriage AI: An NLP-Based Support Ticket Classification System

Customer support teams spend significant time reading and routing incoming requests. I developed TicketTriage AI to explore how natural language processing can assist this workflow. What the system does Classifies support tickets by category and urgency. Uses TF-IDF and Logistic Regression. Returns…

Read the full story at DEV Community — Machine Learning ↗

Timeline · 1 report

  1. 2026-11-09 12:39 · DEV Community — Machine Learning
    I Built TicketTriage AI: An NLP-Based Support Ticket Classification System

More stories

  1. Meta expands AI age estimation globally to extend Instagram Teen Account protections — Meta Newsroom
  2. Nvidia board probes CEO Jensen Huang over affair with suspected Chinese spy — Axios AI+
  3. Anthropic agrees $3.4bn deal for gas-fired generators to power AI data centres — Financial Times AI
  4. Google unveils TPU 8tx and TPU 8i Max, expanding eighth-generation TPU lineup — Google: The Keyword
  5. US AI Safety Center CAISSI Asked to Report to White House, Raising Independence Concerns — AP News
  6. Anthropic launches Claude Personal Finance with read-only bank access in the US — Engadget
  7. Meta chief strategy officer Dave Wehner to join AI startup Fireworks as CFO — CNBC Technology
  8. STATERA Library adds chapters 18–25 to AMR AI and Embodied Intelligence volume in Korean — DEV Community — AI

Get the daily brief of stories like this at 6:30 every morning →