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I deleted 140 canned replies and kept 20. Response time went down and the answers got better.

This story is from 2026-10-19. It is preserved in the archive; the latest stories are on the live feed.

A home-services company handed me their shared inbox and said the AI receptionist was "too generic." They had 140 saved replies in the helpdesk. Six technicians, two office staff, four years of accumulated copy. I pulled the usage log for the previous 90 days. 99 of the 140 had never been inserted…

Read the full story at DEV Community — AI ↗

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  1. 2026-10-19 02:06 · DEV Community — AI
    I deleted 140 canned replies and kept 20. Response time went down and the answers got better.

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