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I Gave My AI Agent a 20-Question Exam Before Letting It Talk to Customers. It Failed Question 4.

This story is from 2026-09-05. It is preserved in the archive; the latest stories are on the live feed.

I Gave My AI Agent a 20-Question Exam Before Letting It Talk to Customers. It Failed Question 4. I run a small SaaS by myself, which means my support inbox is also my churn report, my bug tracker, and occasionally my therapy. In June I finally wired an AI agent up to answer first-line support email…

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  1. 2026-09-05 01:03 · DEV Community — AI
    I Gave My AI Agent a 20-Question Exam Before Letting It Talk to Customers. It Failed Question 4.

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