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I Had 23 Sentences Starting With 'Never' in My Agent's Prompt. I Deleted All of Them.

The message was four words long. can I return this? My support agent replied: I am not able to discuss returns. Not the policy. Not "yes, thirty days, here's the link." A flat refusal to acknowledge that returns exist, sent to a paying customer at 9:41 on a Tuesday. I opened the system prompt expec…

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  1. 2026-11-11 01:02 · DEV Community — AI
    I Had 23 Sentences Starting With 'Never' in My Agent's Prompt. I Deleted All of Them.

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