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I pasted 400 product reviews into a script and learned my own clustering was wrong

A few months ago our support inbox had a problem we could feel but not measure: customers kept telling us the same things, and we only noticed when someone happened to read the thread. I decided to fix it the way any engineer would — I wrote a script. The first version was embarrassingly simple. Pu…

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  1. 2026-11-11 11:43 · DEV Community — AI
    I pasted 400 product reviews into a script and learned my own clustering was wrong

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