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I red-teamed my own support bot with 30 scenarios. It failed 7 — here's the harness.

Every team I talk to measures roughly the same four things on their AI support agent: hallucination rate, latency, CSAT, and deflection rate. None of those four would have caught the bug that cost Air Canada a tribunal ruling. In Moffatt v. Air Canada (2024 BCCRT 149), the airline's chatbot invente…

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  1. 2026-11-02 13:35 · DEV Community — AI
    I red-teamed my own support bot with 30 scenarios. It failed 7 — here's the harness.

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