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I thought lead routing was a prompt problem until the AI assigned a California lead to nobody

This story is from 2026-09-17. It is preserved in the archive; the latest stories are on the live feed.

I stopped trusting AI-first lead routing the day a valid inbound lead from California got assigned to… nobody. Not the wrong rep. Not the fallback SDR queue. Nobody. That’s the moment the whole architecture changed in my head. The prompt was fine. The model output looked reasonable. The bug was in…

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  1. 2026-09-17 06:10 · DEV Community — AI
    I thought lead routing was a prompt problem until the AI assigned a California lead to nobody

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