If I Had to Build an AI Customer-Support System Today, I Wouldn't Start With an Agent
This story is from 2026-09-09. It is preserved in the archive; the latest stories are on the live feed.
Imagine a customer sends this message: “I was charged twice, but one of the charges looks different from the other. Can you figure out what's happening?” There isn't an obvious workflow here. The system needs to understand what the customer means, look at their account, identify the transactions, c…
Read the full story at DEV Community — AI ↗
Timeline · 1 report
- 2026-09-09 14:48 · DEV Community — AI
If I Had to Build an AI Customer-Support System Today, I Wouldn't Start With an Agent