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Is AI going to fix being stuck on hold, or make it worse?

I've spent way too much of my life on hold with insurance and billing departments. 45 minutes to ask one question. Now companies are putting AI on their phone lines, and I'm torn. Best case, nobody waits on hold anymore. Worst case, you get stuck in an AI loop that never hands you to a person. I've…

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  1. 2026-10-13 14:17 · r/ArtificialInteligence
    Is AI going to fix being stuck on hold, or make it worse?

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