klarna's AI did the work of 700 agents. then they started hiring humans again
15 months later the CEO said they'd let cost count for too much. the video looks at what the bot was leaving behind for people, with a gartner survey of nearly 6,000 customers and a very similar story at an australian bank.
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- 2026-10-29 02:40 · r/agi
klarna's AI did the work of 700 agents. then they started hiring humans again