Knowledge gaps: how to find the questions you cannot answer
This story is from 2026-10-29. It is preserved in the archive; the latest stories are on the live feed.
Short answer: A knowledge gap is a customer question without a published, reviewed answer: the question has no answer at all, two sources say different things, or the answer exists only in one employee's head. The gaps show in the ticket history, in help centre searches with no hit, in the chatbot'…
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- 2026-10-29 08:18 · DEV Community — AI
Knowledge gaps: how to find the questions you cannot answer