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Language is a routing problem, not a translation problem

This story is from 2026-09-15. It is preserved in the archive; the latest stories are on the live feed.

Most teams approach a multilingual support bot as a translation problem. Wire up a translation layer, send everything to one big model, done. We did roughly that the first time, and it mostly worked — until we looked at the bill and at which customers were actually being served well. This is the fi…

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  1. 2026-09-15 08:54 · DEV Community — AI
    Language is a routing problem, not a translation problem

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