Mamdani’s Next Target: The Increasingly A.I.-Powered, Customer Service Doom Loop

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer service.

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2026-10-20 17:38 · New York Times AI
Mamdani’s Next Target: The Increasingly A.I.-Powered, Customer Service Doom Loop

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