Mergetober: shared inbox memory that knows what the customer was told, with cognee and Front
A shared inbox in Front mixes two kinds of text in one conversation: the messages the customer saw, and the comments the team wrote to each other. "We've refunded you" and "don't refund, they're about to churn" can sit three lines apart. An agent that blurs the two will one day tell a customer some…
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- 2026-10-31 14:54 · DEV Community — AI
Mergetober: shared inbox memory that knows what the customer was told, with cognee and Front