Migrating an IVR branch to conversational AI: routing, actions and fallback
This story is from 2026-10-08. It is preserved in the archive; the latest stories are on the live feed.
Originally published as a Fonix.AI practical guide by AntEngage. This republication uses the same guide content. Choose which calls benefit from conversation Conversational AI IVR lets callers describe a request in natural speech and uses that request to select a route or complete a permitted task.…
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- 2026-10-08 05:56 · DEV Community — AI
Migrating an IVR branch to conversational AI: routing, actions and fallback