My AI Agent Promised a Customer a Refund I Never Approved — Here's How I Rewrote Its Prompt
This story is from 2026-08-26. It is preserved in the archive; the latest stories are on the live feed.
Last month, one of my AI agents emailed a customer a refund I never approved. Not "drafted a refund email for me to review." Told the customer the credit was already issued. The agent does not have a tool to issue credits. It simply asserted one into existence, in a confident, friendly paragraph, w…
Read the full story at DEV Community — AI ↗
Timeline · 1 report
- 2026-08-26 01:03 · DEV Community — AI
My AI Agent Promised a Customer a Refund I Never Approved — Here's How I Rewrote Its Prompt