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My AI Agent Reported Success for 9 Straight Days. Then a Customer Told Me It Had Been Failing All Along.

This story is from 2026-08-28. It is preserved in the archive; the latest stories are on the live feed.

Nine days ago, my support agent started its nightly run at 2:00 AM, same as always. At 2:14 AM it logged processed 29 emails, 0 errors . Same the next night. And the night after that. For nine straight nights, that agent never missed a run, never threw an error, never triggered a retry. By every me…

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  1. 2026-08-28 01:02 · DEV Community — AI
    My AI Agent Reported Success for 9 Straight Days. Then a Customer Told Me It Had Been Failing All Along.

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