My AI Support Agent Kept Forgetting Customers — Hindsight Fixed That
This story is from 2026-09-27. It is preserved in the archive; the latest stories are on the live feed.
My AI Support Agent Kept Forgetting Customers — Hindsight Fixed That The first version of my customer support agent had a simple but frustrating problem: every new conversation felt like starting from zero. A customer could explain an issue, come back later, and the agent would have no useful conte…
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- 2026-09-27 11:49 · DEV Community — AI
My AI Support Agent Kept Forgetting Customers — Hindsight Fixed That