AINewsnow

My refund agent looked smart until it lied about Shopify, Stripe, and Zendesk 3 different ways

This story is from 2026-09-20. It is preserved in the archive; the latest stories are on the live feed.

I thought I had a prompt problem. I didn’t. I had a state problem. My support agent could read a Zendesk ticket, find the Shopify order, issue a Stripe refund, update the ticket, and reply to the customer. In staging, it looked great. In production, it started doing something much worse than "being…

Read the full story at DEV Community — AI ↗

Timeline · 1 report

  1. 2026-09-20 14:16 · DEV Community — AI
    My refund agent looked smart until it lied about Shopify, Stripe, and Zendesk 3 different ways

More stories

  1. Google's Gemini AI hacks three other companies during security test — Sky News Technology
  2. Anthropic, OpenAI, SpaceXAI, Google sued over call to ‘pace’ AI development — Politico Technology
  3. Introducing Kimi K3 on Amazon Bedrock — AWS Machine Learning Blog
  4. Introducing Amazon SageMaker HyperPod Inference Gateway — AWS Machine Learning Blog
  5. Gemini Hacked Three Companies in First Known Breakout by Google’s AI — Wall Street Journal Technology
  6. AI's role in building AI surging? Anthropic says Claude now leads 26% of its R&D — Mint AI
  7. Cactus Needle 3: A Sliceable 8-29MB Automation Foundation Model That Matches DeepSeek v4 Flash — r/LocalLLaMA
  8. Alibaba ships Qwen3.8-Omni-Flash to watch, listen and call tools — r/LocalLLM

Get the daily brief of stories like this at 6:30 every morning →