My support agent didn’t have a memory problem — it was mixing up the same customer 3 different ways
This story is from 2026-10-17. It is preserved in the archive; the latest stories are on the live feed.
I found this bug because my support agent sounded way too confident for someone who was completely wrong. A customer messaged in Slack. Then emailed support the next day. Then showed up in HubSpot after a sales handoff. My agent treated all three like different people. Not slightly different. Fully…
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- 2026-10-17 14:10 · DEV Community — AI
My support agent didn’t have a memory problem — it was mixing up the same customer 3 different ways