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My support agent wrote "I can see you were charged". Both lookups had failed.

This story is from 2026-09-12. It is preserved in the archive; the latest stories are on the live feed.

In September 2026 I built an AI customer support agent and wrote it a realistic duplicate-charge ticket. I ran it once and read the whole run afterwards. There is no real customer in this article. I have no users yet, so "Marta K." is a ticket I wrote to see what the agent would do with a refund. E…

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  1. 2026-09-12 14:25 · DEV Community — AI
    My support agent wrote "I can see you were charged". Both lookups had failed.

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