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My support bot kept forgetting the last ticket until I stopped treating Slack and email like separate worlds

This story is from 2026-09-27. It is preserved in the archive; the latest stories are on the live feed.

I found this bug the annoying way. A customer reported an issue in Slack on Monday. We fixed it. Then on Wednesday they emailed support, and the bot answered like it had never seen them before. Wrong plan tier. No awareness of the previous issue. It even suggested the same failed workaround from tw…

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  1. 2026-09-27 14:08 · DEV Community — AI
    My support bot kept forgetting the last ticket until I stopped treating Slack and email like separate worlds

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