My Support-FAQ Bot Made Up 22 Answers It Didn't Know. Grounding It in n8n Dropped That to 0
A support bot that says "I don't know" is annoying. A support bot that confidently says "No, we don't have a phone number" when nobody ever wrote that down is a liability. So I tested mine. I gave a small support-FAQ workflow a 6-entry knowledge base and asked it 20 questions: 10 the knowledge base…
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- 2026-11-06 05:59 · DEV Community — AI
My Support-FAQ Bot Made Up 22 Answers It Didn't Know. Grounding It in n8n Dropped That to 0