My theory after a year of customer support: AI makes people more confident, not more correct
I own an online store. Daily I get emails where a customer explains, with complete certainty, how my own product works, what my terms say, or what the law requires. Beautifully written, full of jargon, and often completely wrong. I use AI every day myself, so this isn't an anti-AI post. But people…
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- 2026-10-15 08:23 · r/artificial
My theory after a year of customer support: AI makes people more confident, not more correct