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n8n: An AI Call and Ticket Router That Returns Strict JSON (Category, Urgency, Summary) and a Switch Node That Acts on It

This story is from 2026-10-23. It is preserved in the archive; the latest stories are on the live feed.

A call or a ticket that lands with the wrong person costs everyone. The customer repeats themselves. Someone forwards it. Sometimes it sits in a shared inbox until Monday, and the one that said "our office flooded" waited behind three password resets. That's what call routing is about: the rules th…

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  1. 2026-10-23 14:39 · DEV Community — AI
    n8n: An AI Call and Ticket Router That Returns Strict JSON (Category, Urgency, Summary) and a Switch Node That Acts on It

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