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Nobody Reads Reviews Anymore. Not People, Not Agents — So We Built the Reader

Salesforce's 2026 holiday data has a line that should stop everyone building shopping agents: 41% of shoppers skip reading reviews entirely when a brand's AI assistant answers their questions. Not "read fewer reviews." Skip entirely. The assistant's answer replaces the corpus. Combine that with wha…

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  1. 2026-10-12 07:35 · DEV Community — Machine Learning
    Nobody Reads Reviews Anymore. Not People, Not Agents — So We Built the Reader

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