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NYC wants a one-touch "talk to a human" option on every AI customer service line

I've spent way too many hours on hold only to have a bot loop me back to the main menu, so "press 0 for a person" sounds like the bare minimum. Does this kill AI customer service, or does it just force companies to build bots that actually solve the problem? Source: Semafor

Read the full story at r/ArtificialInteligence ↗

Timeline · 1 report

  1. 2026-10-21 12:13 · r/ArtificialInteligence
    NYC wants a one-touch "talk to a human" option on every AI customer service line

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