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Ofcom Silent and Abandoned Calls: AI Voice Agents

This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.

Quick answer: Yes. Ofcom’s persistent misuse policy is technology-neutral: silent and abandoned calls are misuse whenever the caller controls the cause, AI or not. The 3% abandoned call rate is not a safe harbour; Ofcom’s 2016 statement says it never was. The two-second limit covers a message, not…

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  1. 2026-09-26 14:51 · DEV Community — Machine Learning
    Ofcom Silent and Abandoned Calls: AI Voice Agents

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