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Orchestration is the new challenge for CX in the age of AI agents

This story is from 2026-08-26. It is preserved in the archive; the latest stories are on the live feed.

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says…

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  1. 2026-08-26 14:30 · VentureBeat AI
    Orchestration is the new challenge for CX in the age of AI agents

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