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Our AI agent ROI looked a lot better before we counted repeat tickets.

Our support agent closes about 78% of tickets on its own and the reopen rate sat at 11%, which finance was happy with and so was I. Then I noticed many customers don’t go back to the old ticket, they open a new one instead and sometimes from a different email. Yet none of those ever counted against…

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  1. 2026-10-13 16:34 · r/AI_Agents
    Our AI agent ROI looked a lot better before we counted repeat tickets.

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