Our Customers Ask a Chatbot About Us Before They Ask Us
This story is from 2026-10-15. It is preserved in the archive; the latest stories are on the live feed.
Last month a customer rang our service line to dispute a charge for a Saturday delivery. Her AI assistant had told her Saturday delivery was free. It had been, until we changed our prices in 2023. The assistant had found an old page of frequently asked questions that we had never taken off our webs…
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- 2026-10-15 05:53 · DEV Community — AI
Our Customers Ask a Chatbot About Us Before They Ask Us