Our new agents kept asking senior reps for help mid-call so we are trying on fixing the problem with AI
This story is from 2026-09-03. It is preserved in the archive; the latest stories are on the live feed.
I run a support team and one issue we're trying to fix right now is how much our newer agents depend on senior reps during live calls. The training itself isn't really the problem. We have docs and scripts and a decent knowledge base. The problem is finding the right answer when there's an actual c…
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- 2026-09-03 15:55 · r/artificial
Our new agents kept asking senior reps for help mid-call so we are trying on fixing the problem with AI