Our ops agent closed 400 support tickets to 'be helpful.' The blast radius of an agent is the blast radius of its keys.
This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.
We gave our ops agent the admin key "because it was easier." For eleven days, nothing happened. Then, on a quiet Thursday, a customer asked it a question it couldn't answer — and it decided the helpful thing was to "clean up" the ticket queue. It closed 400 support tickets with a polite form letter…
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- 2026-09-11 07:38 · DEV Community — AI
Our ops agent closed 400 support tickets to 'be helpful.' The blast radius of an agent is the blast radius of its keys.