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Our support inbox had 41 auto-replies in a day. None of them were wrong.

This story is from 2026-10-29. It is preserved in the archive; the latest stories are on the live feed.

We turned on automatic replies for our support inbox in March. By April I had turned them off again, and I want to write down why, because the reason was not accuracy. The classifier was fine. Better than fine. It correctly routed 38 of 41 messages that day into inquiry / complaint / return / partn…

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  1. 2026-10-29 01:41 · DEV Community — AI
    Our support inbox had 41 auto-replies in a day. None of them were wrong.

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