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Our Users Want Outcomes, and Software Was the Price They Paid

This story is from 2026-10-23. It is preserved in the archive; the latest stories are on the live feed.

I once sat next to a customer and watched them use a product my team had built. I stayed silent for the whole session. They clicked on things I thought were decoration. They skipped the button we had debated for three meetings. At one point they sighed out loud, and I felt that sigh in my spine. Fr…

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  1. 2026-10-23 08:09 · DEV Community — AI
    Our Users Want Outcomes, and Software Was the Price They Paid

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