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Our voice agent filled every CRM field correctly yet none of the payments went through

Our voice agent was running collections calls with confidence scores above 90 percent on basically everything but then someone on ops pulled a random batch of CRM entries and listened to the actual recordings and it was BAD. Agent captures an account number, gets one digit wrong, confidence is stil…

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  1. 2026-10-12 14:08 · r/AI_Agents
    Our voice agent filled every CRM field correctly yet none of the payments went through

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